How to create a Credit Note

0:00 Hey guys, how you getting on? Dave Joyce here. Today, I'm going to go over the multiple different options for creating credit notes in Turbo Inventory. 0:10 The first one we're going to start with is the most obvious one. We're going to click on Sales, Credit Notes. The Sales Credit Notes will list all your current credit notes in Turbo Inventory. 0:22 We're going to click Add New Credit Note. From here, we can select our customer, we can do a Cash Sale. 0:30 Doing a Cash Sale means the customer is standing in front of us, they're handing us over a product, and we're handing them back money. 0:36 When I'm selecting a customer, I, of course, can be giving them credit. We'll leave it at Cash Sale, and we'll scan any product at all. 0:44 When you go to sales, credit notes, they type it. Automatically record to this credit note, and the quantity is automatically entered in a negative number. 0:54 For instance, if I enter 14, and leave that field, we'll see it automatically gets changed to a negative. So, with that, I do not have to worry about making sure I'm putting in the negative. 1:06 The system is assumed that everything you're doing inside this credit note will be negative. With this, this is just a credit note. 1:16 It cannot be an exchange invoice. It can only be a credit note. We post there, select our payment amount, give them back cash, and that's it. 1:26 That's the first option for creating a credit note. The second option for creating a credit note is we're already in the sales invoice screen. 1:36 99% of the time you're probably going to be already in the sales invoice screen. If you're not, we can go to sales, sales invoices, add sales invoice. 1:45 As you can see, the type is still locked here as sales invoice. Turbo is smart enough to know what you're doing. 1:55 So, if you scan your product and put in, manually put in a negative code. You'll see it has stayed as sales invoice, but Turbo knows because the invoice total is negative, it is a credit note and will handle it as a credit note. 2:10 Now, let's say we're doing an exchange and we're selling this item to the customer instead. Turbo now will see that the total is a positive. 2:23 That makes it an exchange. It's an stock invoice, not a credit note, so we'll post it as a sales invoice, it will put the DB017 back on the shelf, and it will take DB016 off the shelf. 2:34 Oh, we're gonna, so, we'll finish off this one now as an exchange invoice, we're gonna post it and do it cash as well. 2:46 And if we print our invoice there, it will see it says sales invoice. Next thing we're gonna do is, we're just gonna do a credit note, so we sell the product, post, cash again, oh, sorry, see there, I forgot to put in the minus one, post, cash again, and this is the till receipt where you print it, this 3:11 is where if you have. Till receipt's turned on on your system, you'll see now it's a credit note, even though I was in the sales invoice screen, Turbo knows it's a credit note because the total is negative. 3:27 The next option, and this is enforced in a lot of our point of sale stores, but can also be enforced in your trade counter. 3:33 However, you do have settings to enforce this completely. If we go down to our invoice screen here, and, uh, so, uh, option number one we have is, uhm, are you just providing them a credit note or are you taking the stock back? 3:54 So if you want the system to ask you every time, you would tick gone, on trade counter ask about replacing the stock one generated. 4:01 And what will happen there is you might just be giving the client credit because he's dumping the product for you. 4:06 So that's how you, you would tick that box for every credit note, then we will confirm whether or not you're taking the stock back from the client and act accordingly. 4:24 Next up. You must have the original invoice to perform a credit. When that is turned on, no one can create a credit note unless they are taking it from an existing sales invoice. 4:37 And this is the next steps I will show you. This is handy if you want to enforce that customers must always have the receipt or the sales invoice when they want to do a credit credit. 4:51 If we go to sales and sales invoices and we'll take our cash sale here for AIB Finance. If we click view on that, we will see we have a credit option down here. 5:04 We click credit on that, the system automatically create a credit note with all the items on it. If this was the second time we were. 5:13 Crediting this invoice, it would only include the items that have not already been credited. If I didn't want to credit a line on the invoice, I would just delete it off. 5:23 This then we will charge directly to his account, his purchase order number. And that is the multiple ways to create credit notes in Turbo Inventory. 5:36 Thanks very much guys.  0:00 Hey guys, how you getting on? Dave Joyce here. Today, I'm going to go over the multiple different options for creating credit notes in Turbo Inventory. 0:10 The first one we're going to start with is the most obvious one. We're going to click on Sales, Credit Notes. The Sales Credit Notes will list all your current credit notes in Turbo Inventory. 0:22 We're going to click Add New Credit Note. From here, we can select our customer, we can do a Cash Sale. 0:30 Doing a Cash Sale means the customer is standing in front of us, they're handing us over a product, and we're handing them back money. 0:36 When I'm selecting a customer, I, of course, can be giving them credit. We'll leave it at Cash Sale, and we'll scan any product at all. 0:44 When you go to sales, credit notes, they type it. Automatically record to this credit note, and the quantity is automatically entered in a negative number. 0:54 For instance, if I enter 14, and leave that field, we'll see it automatically gets changed to a negative. So, with that, I do not have to worry about making sure I'm putting in the negative. 1:06 The system is assumed that everything you're doing inside this credit note will be negative. With this, this is just a credit note. 1:16 It cannot be an exchange invoice. It can only be a credit note. We post there, select our payment amount, give them back cash, and that's it. 1:26 That's the first option for creating a credit note. The second option for creating a credit note is we're already in the sales invoice screen. 1:36 99% of the time you're probably going to be already in the sales invoice screen. If you're not, we can go to sales, sales invoices, add sales invoice. 1:45 As you can see, the type is still locked here as sales invoice. Turbo is smart enough to know what you're doing. 1:55 So, if you scan your product and put in, manually put in a negative code. You'll see it has stayed as sales invoice, but Turbo knows because the invoice total is negative, it is a credit note and will handle it as a credit note. 2:10 Now, let's say we're doing an exchange and we're selling this item to the customer instead. Turbo now will see that the total is a positive. 2:23 That makes it an exchange. It's an stock invoice, not a credit note, so we'll post it as a sales invoice, it will put the DB017 back on the shelf, and it will take DB016 off the shelf. 2:34 Oh, we're gonna, so, we'll finish off this one now as an exchange invoice, we're gonna post it and do it cash as well. 2:46 And if we print our invoice there, it will see it says sales invoice. Next thing we're gonna do is, we're just gonna do a credit note, so we sell the product, post, cash again, oh, sorry, see there, I forgot to put in the minus one, post, cash again, and this is the till receipt where you print it, this 3:11 is where if you have. Till receipt's turned on on your system, you'll see now it's a credit note, even though I was in the sales invoice screen, Turbo knows it's a credit note because the total is negative. 3:27 The next option, and this is enforced in a lot of our point of sale stores, but can also be enforced in your trade counter. 3:33 However, you do have settings to enforce this completely. If we go down to our invoice screen here, and, uh, so, uh, option number one we have is, uhm, are you just providing them a credit note or are you taking the stock back? 3:54 So if you want the system to ask you every time, you would tick gone, on trade counter ask about replacing the stock one generated. 4:01 And what will happen there is you might just be giving the client credit because he's dumping the product for you. 4:06 So that's how you, you would tick that box for every credit note, then we will confirm whether or not you're taking the stock back from the client and act accordingly. 4:24 Next up. You must have the original invoice to perform a credit. When that is turned on, no one can create a credit note unless they are taking it from an existing sales invoice. 4:37 And this is the next steps I will show you. This is handy if you want to enforce that customers must always have the receipt or the sales invoice when they want to do a credit credit. 4:51 If we go to sales and sales invoices and we'll take our cash sale here for AIB Finance. If we click view on that, we will see we have a credit option down here. 5:04 We click credit on that, the system automatically create a credit note with all the items on it. If this was the second time we were. 5:13 Crediting this invoice, it would only include the items that have not already been credited. If I didn't want to credit a line on the invoice, I would just delete it off. 5:23 This then we will charge directly to his account, his purchase order number. And that is the multiple ways to create credit notes in Turbo Inventory. 5:36 Thanks very much guys.  

Turbo Inventory offers several methods for creating credit notes depending on your business processes. This guide will walk you through the different options available for generating credit notes, including creating them from scratch, within the sales invoice screen, and via the point of sale system.

1. Creating a Credit Note from the Sales Credit Notes Screen

The simplest method for creating a credit note is directly from the Sales Credit Notes screen.

1. Go to Sales > Credit Notes.

2. Click Add New Credit Note.

3. Select the customer for whom you are creating the credit note.

4. You can choose to do a Cash Sale if the customer is present and handing back a product for a refund. This will ensure the system tracks the refund.

5. If you are issuing a credit note for a return, scan the product(s) being returned. The system will automatically enter the quantity with a negative value to indicate a return.

6. Enter the quantity of the product being refunded. For example, if you enter "14", the system will automatically convert it to -14.

7. Once the credit note details are entered, select the payment method (e.g., cash) and post the credit note. This will mark the transaction as complete.

This method is straightforward for situations where you're issuing a simple credit note for a return.

2. Creating a Credit Note or Exchange from the Sales Invoice Screen

Another common method for creating credit notes is directly from the Sales Invoice screen. This is useful if you want to generate a credit note against an existing invoice.

1. Navigate to Sales > Sales Invoices > Add Sales Invoice

2. To create a credit note, manually enter a negative quantity for the item being returned or refunded. Turbo will automatically recognise that the invoice total is negative and treat it as a credit note.
   

3. If you are processing an exchange, enter the product being returned as negative and the replacement product as positive. Turbo will update the stock and ensure that the items are correctly adjusted.

4. If you are issuing a credit note (not an exchange), you can complete the process by selecting Post, then choosing your payment method (e.g., cash). A till receipt can be printed, showing the credit note details.

This method allows you to generate credit notes within the same screen where invoices are created.

3. Enforcing Credit Note Rules in the Trade Counter

For businesses with a point of sale (POS) system or a trade counter, you may want to enforce certain rules when creating credit notes, such as requiring the original sales invoice before issuing a credit.

1. In the Trade Counter Settings, you can enable a prompt asking whether the customer is returning the product or if you are simply issuing credit without a return.

2. You can also set the system to ask if stock should be returned when a credit note is issued. This ensures that the system knows whether to add the returned stock back to inventory.

3. If you prefer to enforce the requirement that the original invoice must be provided before creating a credit note, enable the "Must Have Original Invoice" setting. This ensures that the system will not allow the creation of a credit note without referencing an existing sales invoice.

4. Creating Credit Notes from an Existing Sales Invoice

If you need to issue a credit note for a previously completed sale, you can easily do so from the sales invoice.

1. Go to Sales > Sales Invoices and find the invoice you want to credit.

2. Click View on the sales invoice.

3. In the invoice details, you will see a Credit option.

4. Clicking Credit will automatically generate a credit note for the entire invoice. If you have already credited part of the invoice, only the uncredited items will appear on the new credit note.

5. If needed, you can remove individual line items from the credit note if only certain products or services need to be credited.

6. Once the credit note is generated, you can post it to the customer’s account and reference the purchase order number if applicable.

This method ensures that all previously issued invoices can be credited, including partial credits for returned items.

Conclusion

Turbo Inventory offers multiple ways to create credit notes to suit your business’s needs, whether you are working directly with customers at the point of sale, managing credit notes against sales invoices, or enforcing specific credit note policies at your trade counter. By following the steps above, you can easily issue and track credit notes for returns, exchanges, or other adjustments.

0:00 Hey guys, how you getting on? Dave Joyce here. Today, I'm going to go over the multiple different options for creating credit notes in Turbo Inventory. 0:10 The first one we're going to start with is the most obvious one. We're going to click on Sales, Credit Notes. The Sales Credit Notes will list all your current credit notes in Turbo Inventory. 0:22 We're going to click Add New Credit Note. From here, we can select our customer, we can do a Cash Sale. 0:30 Doing a Cash Sale means the customer is standing in front of us, they're handing us over a product, and we're handing them back money. 0:36 When I'm selecting a customer, I, of course, can be giving them credit. We'll leave it at Cash Sale, and we'll scan any product at all. 0:44 When you go to sales, credit notes, they type it. Automatically record to this credit note, and the quantity is automatically entered in a negative number. 0:54 For instance, if I enter 14, and leave that field, we'll see it automatically gets changed to a negative. So, with that, I do not have to worry about making sure I'm putting in the negative. 1:06 The system is assumed that everything you're doing inside this credit note will be negative. With this, this is just a credit note. 1:16 It cannot be an exchange invoice. It can only be a credit note. We post there, select our payment amount, give them back cash, and that's it. 1:26 That's the first option for creating a credit note. The second option for creating a credit note is we're already in the sales invoice screen. 1:36 99% of the time you're probably going to be already in the sales invoice screen. If you're not, we can go to sales, sales invoices, add sales invoice. 1:45 As you can see, the type is still locked here as sales invoice. Turbo is smart enough to know what you're doing. 1:55 So, if you scan your product and put in, manually put in a negative code. You'll see it has stayed as sales invoice, but Turbo knows because the invoice total is negative, it is a credit note and will handle it as a credit note. 2:10 Now, let's say we're doing an exchange and we're selling this item to the customer instead. Turbo now will see that the total is a positive. 2:23 That makes it an exchange. It's an stock invoice, not a credit note, so we'll post it as a sales invoice, it will put the DB017 back on the shelf, and it will take DB016 off the shelf. 2:34 Oh, we're gonna, so, we'll finish off this one now as an exchange invoice, we're gonna post it and do it cash as well. 2:46 And if we print our invoice there, it will see it says sales invoice. Next thing we're gonna do is, we're just gonna do a credit note, so we sell the product, post, cash again, oh, sorry, see there, I forgot to put in the minus one, post, cash again, and this is the till receipt where you print it, this 3:11 is where if you have. Till receipt's turned on on your system, you'll see now it's a credit note, even though I was in the sales invoice screen, Turbo knows it's a credit note because the total is negative. 3:27 The next option, and this is enforced in a lot of our point of sale stores, but can also be enforced in your trade counter. 3:33 However, you do have settings to enforce this completely. If we go down to our invoice screen here, and, uh, so, uh, option number one we have is, uhm, are you just providing them a credit note or are you taking the stock back? 3:54 So if you want the system to ask you every time, you would tick gone, on trade counter ask about replacing the stock one generated. 4:01 And what will happen there is you might just be giving the client credit because he's dumping the product for you. 4:06 So that's how you, you would tick that box for every credit note, then we will confirm whether or not you're taking the stock back from the client and act accordingly. 4:24 Next up. You must have the original invoice to perform a credit. When that is turned on, no one can create a credit note unless they are taking it from an existing sales invoice. 4:37 And this is the next steps I will show you. This is handy if you want to enforce that customers must always have the receipt or the sales invoice when they want to do a credit credit. 4:51 If we go to sales and sales invoices and we'll take our cash sale here for AIB Finance. If we click view on that, we will see we have a credit option down here. 5:04 We click credit on that, the system automatically create a credit note with all the items on it. If this was the second time we were. 5:13 Crediting this invoice, it would only include the items that have not already been credited. If I didn't want to credit a line on the invoice, I would just delete it off. 5:23 This then we will charge directly to his account, his purchase order number. And that is the multiple ways to create credit notes in Turbo Inventory. 5:36 Thanks very much guys.